سياسة الإستبدال والإسترجاع

Return and Exchange Policy We at Rawaj Care care about our customers' satisfaction and strive to ensure a distinguished shopping experience. Therefore, we offer a flexible and clear return and exchange policy. 1. What is the available period to request a return or exchange? You can request a return or exchange within 7 days from the date of receiving the product. 2. What are the main conditions for accepting a return or exchange? - The product is in its original condition and unused. - It is in its original packaging with all labels and seals intact. - Attach proof of purchase (order number or invoice). 3. Are there products that cannot be returned or exchanged? Yes, products cannot be returned or exchanged in the following cases: - If the product has been opened or used. - If the product has been damaged due to misuse. 4. How can I request a return or exchange? You can contact us via: - Email: [email protected] - WhatsApp: 966564901380+ Please specify the reason for the return or exchange and send proof of purchase. 5. Who bears the shipping costs for the return? The customer bears the shipping costs for regular return or exchange. If the reason is a defect or damage upon receipt, we cover the shipping costs. 6. How long does it take to process a return or exchange? After receiving the product and verifying its condition, it will be exchanged or refunded within 3-7 working days. 7. How is the refund processed? The refund is made via the original payment method. It may take up to 7 working days for the amount to appear in your account depending on the bank or payment method. 8. What should I do if I receive a damaged or non-conforming product? Please contact us immediately via email or WhatsApp, and send photos of the damaged product to expedite the resolution process. 9. Can I change my mind after requesting a return? Yes, you can withdraw your return or exchange request if the product has not yet been shipped to us. 10. How can I get more assistance? Our team is ready to serve you 24/7. You can contact us via: - Email: [email protected] - WhatsApp: 966564901380+ We at Rawaj Care are committed to your satisfaction and comfort!